Customer Service Pre-Employment Tests
Pre-employment psychometric tests for customer service staff.
Backed by 30 years of scientific research.























1.
Personality Assessments:
Easily understand candidates’ personalities to ensure they align with your company culture and sales expectations. Our personality questionnaires for recruitment evaluate traits such as active listening, adaptability and service orientation—key qualities for success in customer service roles.
2.
Cognitive Ability (Aptitude) Tests:
Measure cognitive ability essential for customer service roles, including verbal reasoning (comprehension), problem solving, and numerical reasoning (mathematics). These tests help predict a candidate’s ability to learn quickly and perform tasks accurately.
3.
Situational Judgement Exercises:
Simulate real-life retail scenarios to evaluate how candidates handle customer interactions, sales situations, and conflict resolution. This hands-on approach ensures candidates are ready to excel in their roles from day one.
Seamless Integration and Customization
Clevry’s platform integrates smoothly with your existing HR systems and ATS, making it easy to incorporate our assessments into your current hiring process.
Effortlessly customize assessment campaigns to address the specific needs of different customer service roles, whether for front-line support, service representatives, or managerial positions.
Advanced Analytics & Reporting
Our platform offers comprehensive analytics and reporting tools that deliver in-depth insights into candidate performance.
Monitor progress, spot trends, and make informed decisions to continuously improve your hiring process. With Clevry, you can trust that you’re selecting candidates who not only meet job requirements but also align well with your team and organizational culture.
User-Friendly Experience and comparisons
Designed to cater to both recruiters and candidates, our platform ensures a smooth experience for all. Candidates can complete assessments effortlessly, while HR teams can set up and manage tests with minimal hassle.
This streamlined approach helps maintain a positive candidate experience, which is essential in a competitive sales job market.
Proven success in Customer Service
We have a long and proven track record of helping hire customer service personnel across some of Europe’s largest companies.
Our clients have seen significant improvements in hiring efficiency, candidate quality, employee performance and overall employee satisfaction.
Next, a multinational clothing and home products retailer with around 700 stores, faced significant recruitment challenges, especially during busy periods like Christmas, attracting a large number of applicants for entry-level positions.
To streamline their recruitment process and handle high volumes efficiently, they collaborated with us. Here’s a breakdown:
Results
- Improved candidate experience and efficient sifting
- Seamless candidate journey with engaging assessments
- Confidently assessed large candidate volumes (over 150,000)
- Cost-effective assessments aligned with company values
- Reduced cost of candidate sifting
- Fully integrated with Next Applicant Tracking System
- £2.64 million annual savings in recruitment costs over five years
- 84% reduction in the recruitment process time, down to just 5 days
- 65% decrease in recruiter workload
- 70% reduction in the number of candidates put through costly assessment centers
- 88% reduction in cost-per-hire
- £60,000 annual savings in press advertising costs
- 30% increase in the success of the recruitment process due to higher-caliber candidates
- 65% reduction in recruitment resourcing requirements
- 70% reduction in candidates reaching the interview stage per vacancy, from 10 to 3-4 candidates
The new system also led to improved cultural fit and higher motivation among new hires.
Co-op Food, a brand used by over 15 different co-operative societies in the UK operating more than 4,000 shops, partnered with Clevry to develop a bespoke Situational Judgement Test (SJT) for their graduate recruitment process. This collaboration aimed to enhance candidate assessment and communicate the organization’s values effectively.
Key Stats
- 2,000 graduates assessed annually
- 30% increase in offer acceptance rate
- 6,000+ candidates sifted in total
How it works
Let's talk!
And see how Clevry can support your recruitment























