Personality Report

Insights Report - Customer Service personality test.

Get comprehensive insights into your Customer Service candidate's work-based personality. Identify top talent and hire better.

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Customer Service Representatives are the face of your company, helping clients and ensuring they get the best possible experience out of your products and services. The role of a Customer Service Representative is critical, and success requires a specific set of personality traits and behaviours.

Clevry’s Customer Service personality test helps you determine whether a candidate has the necessary personality traits and behaviours to succeed in the role at your organization.

Insights Report provides a comprehensive exploration of key findings from an individual’s personality profile based on their responses to the questionnaire.

Insights Report is a good all-around report for recruiters, hiring managers and HR professionals. The report comprehensively explores key findings from an individual’s personality profile. It examines how an individual will likely respond to people, tasks, demands, rewards and culture at work.

What’s in the Customer Service Insights report?

All Clevry reports have a page dedicated to ensuring users fully understand the background and purpose of the report, how to correctly interpret the results it presents, the conditions of using the report and where further information can be found about the candidate.

Profile summary

A summary of the candidate’s preferences and tendencies compared to other customer service test takers in an easy-to-read profile table.

Strongest preferences

Details the top five personality dimensions on which the individual describes themselves as being most different from other people. Teardrop icons indicate whether these self-ratings were higher or lower in relation to the comparison group.

A succinct scale description and the competency heading under which each personality trait falls are provided to direct readers to the relevant section should they wish to read more on a particular scale.

Response style

Indicates how self-critical a candidate was when completing the Customer Service personality test and provides advice on adapting your approach when interpreting and exploring the report to minimise the effects of response style.

This page also gives you a better grounding of what response style means and its impact, including causes, its link with job performance and the importance of corroborating profile insights.

Scale exploration pages

Easy-to-view tables set out your candidate’s responses to the questionnaire. Each personality scale the candidate completes is explored in more detail, with each competency heading having a dedicated page for the associated scales.

High and low-scale descriptors are included to make sure you fully understand what a candidate’s score on a scale may look like in the workplace.