Psychometric Assessment
Call Centre Assessment
Powerfully predictive psychometric assessments to better recruit and retain your top call centre talent.
Assessments for call and contact centre recruitment
Call centre assessments are used when a business needs to hire a number of call centre staff, usually at high volume.
As they are often the first point of contact between your business and customers, making sure you hire the right people in your call centre roles can make a huge difference to your overall customer satisfaction levels, something that often has a direct effect on revenue.
The ramifications of making the wrong appointments in your call centres can cause significant disruption and damage your customers perception of your brand.
Our team of business psychologists work with you to provide a comprehensive analysis of your call centre roles, the tasks they perform and how they interact with the rest of the business.
After getting to know your company we utilise a range of innovative assessment solutions to help support and enhance your call centre recruitment process.
Our psychometric assessments can be fully customised to match both your organisational values and the roles being offered.
Call centre & contact centre
What is psychometrics?
Psychometrics (aka psychometric tests or assessments) provide customer service and call centre organisations with a fairer and more objective way of measuring candidates skills and abilities such as cognitive ability, abstract, critical, verbal and numerical reasoning and behavioural style.
For a test to be considered ‘psychometric’, it must be standardised, reliable and valid. It also has to be consistent in its content, administration and scoring. This ensures the test is accurate and measures what it is supposed to, whilst omitting the influence of subjective biases.
Benefits of Clevry for call centre recruitment
1.
Talent Management
Provides an overall evaluation of a candidate’s strengths, weaknesses and behavioural style at work with the aim of identifying the best fit for a particular job
2.
Objective hiring decisions
Psychometrics offer a robust and scientifically valid way of assessing your candidates that is drastically reduces subjective influence and hiring bias
3.
Better employee retention
Using psychometrics in your recruitment process can help to reduce rates of employee turnover. Knowing more about your candidates workplace behaviours and motivational drivers will allow you to make more effective hiring decisions.
4.
Adds equality and fairness to recruitment process
Psychometric tests are standardised and scientifically validated to ensure that all individuals are assessed the same, reducing cognitive hiring bias.
Better call centre hiring with Clevry
Harnessing the power of Clevry in your call centre recruitment process gives you a more well-rounded view of your candidates, their abilities, motivations and overall fit with your organisation, saving you valuable time, money and resource.
If you want to find out more about how we help you find only the best call centre and customer service staff then please do get in touch, either give us a call or drop us a quick email and one of the team will call you back.
Our psychometrically rigorous personality assessments help you find the most suitable people for your organisation.
Easily assess your call centre staff by their potential ability to do the job, rather than just relying on previous academic performance alone.
We can develop bespoke situational assessments that mirror the work based tasks your call centre staff will have to undertake in their day-to-day role.
Once you’ve found and hired your top candidates, a good onboarding programme will play a vital role in helping to engage, develop and retain them.
Easy ATS Integrations
The Clevry platform easily integrates with a host of different ATS providers, meaning you can track your candidates throughout the entire recruitment process.
