{"id":17914,"date":"2023-01-13T09:49:34","date_gmt":"2023-01-13T09:49:34","guid":{"rendered":"https:\/\/www.clevry.com\/resurser\/case-study\/nordic-publicly-listed-company\/"},"modified":"2025-03-05T11:55:27","modified_gmt":"2025-03-05T11:55:27","slug":"kundservice","status":"publish","type":"page","link":"https:\/\/www.clevry.com\/sv\/resurser\/case-study\/kundservice\/","title":{"rendered":"Nordic Publicly Listed Company"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17914\" class=\"elementor elementor-17914 elementor-8995\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2ecff2 e-flex e-con-boxed e-con e-parent\" data-id=\"4f2ecff2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28cdd6a5 e-con-full e-flex e-con e-child\" data-id=\"28cdd6a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68914d71 elementor-widget elementor-widget-heading\" data-id=\"68914d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><b>Fallstudie<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf2a4bd elementor-widget elementor-widget-heading\" data-id=\"7bf2a4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Kundtj\u00e4nstroller<\/b><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f23ab4 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"53f23ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><b>S\u00e5 hj\u00e4lpte vi ett b\u00f6rsnoterat internationell f\u00f6retag att reducera personaloms\u00e4ttningen och h\u00f6ja engagemanget inom deras kundtj\u00e4nst.<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40e4ee2 e-flex e-con-boxed e-con e-parent\" data-id=\"40e4ee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8600ace e-con-full e-flex e-con e-child\" data-id=\"8600ace\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce8e4c8 elementor-widget elementor-widget-text-editor\" data-id=\"ce8e4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Bakgrund<\/h2>\n<p>Detta b\u00f6rsnoterade f\u00f6retag med r\u00f6tter i Norden startade upp ett nytt kundserviceteam och hade sv\u00e5rt att hitta bra kandidater som delade f\u00f6retagets v\u00e4rderingar.<\/p>\n<p>F\u00f6retaget ville d\u00e4rf\u00f6r implementera en ny rekryteringsmodell baserad p\u00e5 data f\u00f6r att kunna hantera sina utmaningar med personaloms\u00e4ttning och engagemang.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d4a153 e-con-full e-flex e-con e-child\" data-id=\"5d4a153\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-811255f elementor-widget elementor-widget-image\" data-id=\"811255f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"665\" height=\"500\" src=\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\" class=\"attachment-large size-large wp-image-3161\" alt=\"\" srcset=\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png 665w, https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home-300x226.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c265c18 e-flex e-con-boxed e-con e-parent\" data-id=\"c265c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9bb43fa e-con-full e-flex e-con e-child\" data-id=\"9bb43fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c487f98 e-con-full e-flex e-con e-child\" data-id=\"c487f98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f5433 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"26f5433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2,5 MSEK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a334f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c1a334f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Minskade rekryteringskostnader<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a670717 e-con-full e-flex e-con e-child\" data-id=\"a670717\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7f179 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2c7f179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">90%<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae67a6a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ae67a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Nyanst\u00e4llda som \u00f6vertr\u00e4ffade KPI:er<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1593fa9 e-con-full e-flex e-con e-child\" data-id=\"1593fa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85a75f2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"85a75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">23%<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44e1a99 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"44e1a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Minskad personaloms\u00e4ttning<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16c389e e-flex e-con-boxed e-con e-parent\" data-id=\"16c389e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72e27b2 elementor-widget elementor-widget-text-editor\" data-id=\"72e27b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-fontsize=\"34\" data-lineheight=\"47\">M\u00e5ls\u00e4ttning<\/h2><p>F\u00f6retaget ville b\u00e4ttre f\u00f6rst\u00e5 vilka egenskaper och f\u00e4rdigheter som korrelerar med god arbetsprestation i deras kundserviceroller.<\/p><p>M\u00e5let var att utforma en datadriven, prediktiv, samt objektiv rekryteringsprocess f\u00f6r att uppn\u00e5 betydande kostnadsbesparingar, minska personaloms\u00e4ttningen och \u00f6ka engagemanget bland medarbetarna.<\/p><p><strong>N\u00e5gra av de viktigaste m\u00e5len med projektet var:<\/strong><\/p><ul><li><p>Identifiera de b\u00e4st l\u00e4mpade kandidaterna f\u00f6r kundservicerollen.<\/p><\/li><li><p>Anv\u00e4nda psykometrisk data f\u00f6r att f\u00f6rb\u00e4ttra <a href=\"https:\/\/www.clevry.com\/sv\/tjanster\/rekrytering\/\">rekryteringen<\/a> till roller inom kundservice och reducera rekryteringskostnader och personaloms\u00e4ttning.<\/p><\/li><li><p>Skr\u00e4ddarsy och implementera kognitiva f\u00e4rdighets- och <a href=\"https:\/\/www.clevry.com\/sv\/plattform\/assessments\/personlighetstester\/\">personlighetstester<\/a> f\u00f6r att m\u00e4ta och matcha med f\u00f6retagets v\u00e4rderingar och framg\u00e5ngsfaktorer.<\/p><\/li><\/ul><h2 data-fontsize=\"34\" data-lineheight=\"47\">\u00a0<\/h2><h2 data-fontsize=\"34\" data-lineheight=\"47\">V\u00e5r Metod<\/h2><ol><li><p>F\u00f6rdjupade studier och rollunders\u00f6kningar av Clevrys arbetspsykologer.\u00a0<\/p><\/li><li><p>Efter\u00e5t jobbade vi tillsammans med kunden f\u00f6r att hj\u00e4lpa till att definiera deras prestationsm\u00e5tt.\u00a0<\/p><\/li><li><p>150 nuvarande anst\u00e4llda ombads att genomf\u00f6ra testerna.<\/p><\/li><li><p>Vi analyserade och kombinerade testresultaten med faktiska arbetsprestationer baserade p\u00e5 KPI:er f\u00f6r att skapa den ideala profilen f\u00f6r kundtj\u00e4nst f\u00f6r detta f\u00f6retaget.<\/p><\/li><\/ol><h2 data-fontsize=\"34\" data-lineheight=\"47\">\u00a0<\/h2><h2 data-fontsize=\"34\" data-lineheight=\"47\">Resultat<\/h2><p>Genom att anv\u00e4nda den utformade idealprofilen vid rekrytering av nya kundservicemedarbetare noterade f\u00f6retaget flera stora f\u00f6rb\u00e4ttringar.<\/p><p><strong>Projektets resultat inkluderade bl.a:<\/strong><\/p><ul><li><p>40 nya kollegor som anst\u00e4llts efter den nya prediktiva rekryteringsmodellen.<\/p><\/li><li><p>90 % av de rekryterade har \u00f6verskridit bolagets KPI:er under de f\u00f6rsta tv\u00e5 veckorna .<\/p><\/li><li><p>Personaloms\u00e4ttningen sj\u00f6nk fr\u00e5n 31% till 7,9%.<\/p><\/li><li><p>Kostnadsbesparingar fr\u00e5n de f\u00f6rsta 6 m\u00e5naderna uppskattades till ca 2,5 MSEK.<\/p><\/li><li><p>De kvalitativa bed\u00f6mningarna fr\u00e5n linjechefer var mycket positiva. Linjecheferna rapporterade lysande kulturell matchning samt h\u00f6gt engagemang bland de rekryterade .<\/p><\/li><li><p>Stark korrelation mellan resultat i de verbala f\u00e4rdighetstesterna och arbetsprestation. 13 personlighetsdrag korrelerar starkt med f\u00f6retagets KPI:er.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de2de23 elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"de2de23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Det \u00e4r sv\u00e5rt f\u00f6r mig att beskriva hur fantastiskt samarbetet har fungerat. F\u00f6rutom de otroliga resultaten \u00e4r de nyanst\u00e4llda snabbl\u00e4rda, nyfikna och hungriga. De har skapat en helt ny kultur f\u00f6r v\u00e5r kundtj\u00e4nst\".\n\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">- Feedback fr\u00e5n kunder -<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fallstudie Kundtj\u00e4nstroller S\u00e5 hj\u00e4lpte vi ett b\u00f6rsnoterat internationell f\u00f6retag att reducera personaloms\u00e4ttningen och h\u00f6ja engagemanget inom deras kundtj\u00e4nst. Bakgrund Detta b\u00f6rsnoterade f\u00f6retag med r\u00f6tter i Norden startade upp ett nytt kundserviceteam och hade sv\u00e5rt att hitta bra kandidater som delade f\u00f6retagets v\u00e4rderingar. F\u00f6retaget ville d\u00e4rf\u00f6r implementera en ny rekryteringsmodell baserad p\u00e5 data f\u00f6r att kunna [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3161,"parent":11607,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17914","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kundservice rekrytering - Fallstudie - Clevry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clevry.com\/sv\/resurser\/case-study\/kundservice\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundservice rekrytering - Fallstudie - Clevry\" \/>\n<meta property=\"og:description\" content=\"Fallstudie Kundtj\u00e4nstroller S\u00e5 hj\u00e4lpte vi ett b\u00f6rsnoterat internationell f\u00f6retag att reducera personaloms\u00e4ttningen och h\u00f6ja engagemanget inom deras kundtj\u00e4nst. Bakgrund Detta b\u00f6rsnoterade f\u00f6retag med r\u00f6tter i Norden startade upp ett nytt kundserviceteam och hade sv\u00e5rt att hitta bra kandidater som delade f\u00f6retagets v\u00e4rderingar. 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