{"id":17895,"date":"2023-01-13T09:49:34","date_gmt":"2023-01-13T09:49:34","guid":{"rendered":"https:\/\/www.clevry.com\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi-asiakascase\/"},"modified":"2025-04-16T10:35:48","modified_gmt":"2025-04-16T10:35:48","slug":"asiakaspalvelu-rekrytointi","status":"publish","type":"page","link":"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/","title":{"rendered":"Asiakaspalvelu rekrytointi &#8211; Asiakascase"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17895\" class=\"elementor elementor-17895 elementor-8995\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f2ecff2 e-flex e-con-boxed e-con e-parent\" data-id=\"4f2ecff2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28cdd6a5 e-con-full e-flex e-con e-child\" data-id=\"28cdd6a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68914d71 elementor-widget elementor-widget-heading\" data-id=\"68914d71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><b>Asiakascase<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf2a4bd elementor-widget elementor-widget-heading\" data-id=\"7bf2a4bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Asiakaspalvelu<\/b><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f23ab4 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"53f23ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><b>Autoimme Pohjoismaista p\u00f6rssiyhti\u00f6t\u00e4 v\u00e4hent\u00e4m\u00e4\u00e4n henkil\u00f6st\u00f6n vaihtuvuutta ja lis\u00e4m\u00e4\u00e4n tuottavuutta asiakaspalvelussa.<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40e4ee2 e-flex e-con-boxed e-con e-parent\" data-id=\"40e4ee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8600ace e-con-full e-flex e-con e-child\" data-id=\"8600ace\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce8e4c8 elementor-widget elementor-widget-text-editor\" data-id=\"ce8e4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Tausta<\/h2><p>T\u00e4m\u00e4 pohjoismainen p\u00f6rssiyhti\u00f6 rakensi uutta asiakaspalvelukeskusta ja heill\u00e4 oli haaste l\u00f6yt\u00e4\u00e4 hyvi\u00e4 kandidaatteja, jotka my\u00f6s jakaisivat yrityksen arvot. Yrityksen tavoitteena oli l\u00f6yt\u00e4\u00e4 datavetoinen rekrytointimalli, jolla ratkaista ty\u00f6ntekij\u00f6iden vaihtuvuuden ja sitoutumisen haasteet.<\/p><p>Yhti\u00f6ss\u00e4 tehtiin rekrytointeja itse ja k\u00e4ytettiin pitk\u00e4\u00e4n perinteisi\u00e4 rekrytointipalveluiden tarjoajia, ilman suurta eroa tuloksissa. Kilpailutuksen j\u00e4lkeen toimittajaksi valikoitui Clevryn datavetoinen rekrytointimalli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d4a153 e-con-full e-flex e-con e-child\" data-id=\"5d4a153\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-811255f elementor-widget elementor-widget-image\" data-id=\"811255f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"665\" height=\"500\" src=\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\" class=\"attachment-large size-large wp-image-3160\" alt=\"\" srcset=\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png 665w, https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home-300x226.png 300w\" sizes=\"auto, (max-width: 665px) 100vw, 665px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c265c18 e-flex e-con-boxed e-con e-parent\" data-id=\"c265c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9bb43fa e-con-full e-flex e-con e-child\" data-id=\"9bb43fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c487f98 e-con-full e-flex e-con e-child\" data-id=\"c487f98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26f5433 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"26f5433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u20ac250,000<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a334f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c1a334f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kustannuss\u00e4\u00e4st\u00f6t rekrytoinnissa<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a670717 e-con-full e-flex e-con e-child\" data-id=\"a670717\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7f179 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2c7f179\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">90%<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae67a6a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ae67a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">valituista ylitti m\u00e4\u00e4ritellyt KPI:t<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1593fa9 e-con-full e-flex e-con e-child\" data-id=\"1593fa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85a75f2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"85a75f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">23%<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44e1a99 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"44e1a99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alhaisempi henkil\u00f6st\u00f6n vaihtuvuus<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16c389e e-flex e-con-boxed e-con e-parent\" data-id=\"16c389e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72e27b2 elementor-widget elementor-widget-text-editor\" data-id=\"72e27b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-fontsize=\"34\" data-lineheight=\"47\">Tavoiteet<\/h2><p>Asiakas halusi ymm\u00e4rt\u00e4\u00e4, mitk\u00e4 ominaisuudet korreloivat hyv\u00e4n ty\u00f6suorituksen kanssa heid\u00e4n asiakaspalvelurooleissaan.<\/p><p>Tavoitteena oli rakentaa datavetoinen, ty\u00f6suoritusta ennakoiva ja objektiivinen rekrytointiprosessi, jonka kautta v\u00e4hennett\u00e4isiin henkil\u00f6st\u00f6n vaihtuvuutta, lis\u00e4tt\u00e4isiin henkil\u00f6st\u00f6n sitoutumisen astetta sek\u00e4 tuottavuutta, ja saavutettaisiin n\u00e4in merkitt\u00e4vi\u00e4 kustannuss\u00e4\u00e4st\u00f6j\u00e4.<\/p><p>Projektin keskeiset tavoitteet ja p\u00e4\u00e4m\u00e4r\u00e4t:<\/p><ul><li><p>Tunnistaa kandidaatit, jotka parhaiten soveltuvat asiakaspalvelurooliin.<\/p><\/li><li><p>Parantaa rekrytoinnin laatua asiakaspalvelurooleissa hy\u00f6dynt\u00e4m\u00e4ll\u00e4 psykometrista dataa ja v\u00e4hent\u00e4\u00e4 n\u00e4in rekrytointikustannuksia ja henkil\u00f6st\u00f6n vaihtuvuutta.<\/p><\/li><li><p>Hy\u00f6dynt\u00e4\u00e4 r\u00e4\u00e4t\u00e4l\u00f6ityj\u00e4 <a href=\"https:\/\/www.clevry.com\/fi\/arviointialusta\/soveltuvuusarviointi\/persoonallisuusarvioinnit\/\">persoonallisuusarviointeja<\/a> ja <a href=\"https:\/\/www.clevry.com\/fi\/arviointialusta\/soveltuvuusarviointi\/kykytestit\/\">kykytestej\u00e4<\/a>, jotka on suunniteltu heijastamaan yrityksen arvoja ja mittaamaan menestyst\u00e4 ennustavia tekij\u00f6it\u00e4.<\/p><\/li><li><p>K\u00e4ytt\u00e4\u00e4 arviointeja rekrytointiprosessin alusta alkaen kaikille hakijoille.<\/p><\/li><\/ul><h2 data-fontsize=\"34\" data-lineheight=\"47\">\u00a0<\/h2><h2 data-fontsize=\"34\" data-lineheight=\"47\">Clevryn l\u00e4hestymistapa<\/h2><ol><li><p>Perusteellinen ja kattava roolikartoitus Clevryn Organisaatiopsykologien toimesta.<\/p><\/li><li><p>M\u00e4\u00e4ritimme asiakkaan kanssa heid\u00e4n ty\u00f6suoritusmittarinsa.<\/p><\/li><li><p>Nykyisi\u00e4 ty\u00f6ntekij\u00f6it\u00e4 pyydettiin t\u00e4ytt\u00e4m\u00e4\u00e4n arvioinnit.<\/p><\/li><li><p>Analysoimme ja yhdistimme arviointitulokset ty\u00f6suoritusmittareihin n\u00e4hd\u00e4ksemme mitk\u00e4 asiat korreloivat ty\u00f6suorituksen kanssa. T\u00e4m\u00e4n pohjalta luotiin ideaaliprofiili asiakaspalvelurooliin.<\/p><\/li><\/ol><h2 data-fontsize=\"34\" data-lineheight=\"47\">\u00a0<\/h2><h2 data-fontsize=\"34\" data-lineheight=\"47\">Tulokset<\/h2><p>Lopputuloksena saatiin dataan pohjautuva tuki rekrytointiprosessiin.<\/p><p>Projektin tulokset ja keskeiset havainnot:<\/p><ul><li><p>40 uutta kollegaa rekrytoitiin ensimm\u00e4isten 4kk aikana hy\u00f6dynt\u00e4en ennustavaa rekrytointimallia.<\/p><\/li><li><p>Yli 90 % henkil\u00f6ist\u00e4 ylittiv\u00e4t ty\u00f6suoritusmittarit jo ensimm\u00e4isten viikkojen aikana.<\/p><\/li><li><p>Rekrytoitujen henkil\u00f6iden vaihtuvuus puolen vuoden j\u00e4lkeen vain 7,9 % (l\u00e4ht\u00f6taso 30 %).<\/p><\/li><li><p>Kustannuss\u00e4\u00e4st\u00f6t puolessa vuodessa noin 250 000 \u20ac.<\/p><\/li><li><p>Esihenkil\u00f6iden laadulliset arviot olivat eritt\u00e4in my\u00f6nteisi\u00e4. Esihenkil\u00f6t raportoivat loistavista kulttuurisista ominaisuuksista sek\u00e4 korkeasta sitoutumisen asteesta rekrytoitujen keskuudessa.<\/p><\/li><li><p>Vahva korrelaatio verbaalisen kykytestin tulosten ja ty\u00f6suorituksen v\u00e4lill\u00e4.<\/p><\/li><li><p>Korrelaatio persoonallisuusarvioinnin tulosten ja ty\u00f6suorituksen v\u00e4lill\u00e4. L\u00f6ysimme vahvan korrelaation 13 persoonallisuuspiirteen ja yrityksen KPI:den v\u00e4lill\u00e4.<\/p><\/li><li><p>Kaikki hakijat saivat henkil\u00f6kohtaisen <a href=\"https:\/\/www.clevry.com\/fi\/materiaalit\/malliraportit\/tyonhakijan-palauteraportti\/\">palauteraportin<\/a> tulostensa perusteella.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de2de23 elementor-blockquote--skin-quotation elementor-widget elementor-widget-blockquote\" data-id=\"de2de23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dMinun on vaikea kuvailla, miten hienosti yhteisty\u00f6 on toiminut. Uskomattomien tulosten lis\u00e4ksi uudet ty\u00f6ntekij\u00e4t ovat uteliaita, n\u00e4lk\u00e4isi\u00e4 ja nopeita oppimaan. He ovat luoneet asiakaspalveluumme t\u00e4ysin uudenlaisen kulttuurin.\u201d\n\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">- Esihenkil\u00f6n palaute -<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abe05e4 e-flex e-con-boxed e-con e-parent\" data-id=\"abe05e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-61c7147 e-flex e-con-boxed e-con e-child\" data-id=\"61c7147\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-98ee7f0 e-con-full e-flex e-con e-child\" data-id=\"98ee7f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2170977 elementor-widget elementor-widget-heading\" data-id=\"2170977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><b>Varaa Demo<\/b> <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16df565 elementor-widget elementor-widget-heading\" data-id=\"16df565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\"><b>Ja n\u00e4e miten rekrytoit paremmin Clevryn avulla<\/b><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a39135c elementor-widget elementor-widget-button\" data-id=\"a39135c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.clevry.com\/fi\/arviointialusta\/varaa-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Varaa demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4fa1684 e-flex e-con-boxed e-con e-child\" data-id=\"4fa1684\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ca335 elementor-widget elementor-widget-image\" data-id=\"a2ca335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"800\" src=\"https:\/\/www.clevry.com\/wp-content\/uploads\/Book-a-Demo-Image.png\" class=\"attachment-large size-large wp-image-31831\" alt=\"Book a Demo - Image\" srcset=\"https:\/\/www.clevry.com\/wp-content\/uploads\/Book-a-Demo-Image.png 1000w, https:\/\/www.clevry.com\/wp-content\/uploads\/Book-a-Demo-Image-300x300.png 300w, https:\/\/www.clevry.com\/wp-content\/uploads\/Book-a-Demo-Image-150x150.png 150w, https:\/\/www.clevry.com\/wp-content\/uploads\/Book-a-Demo-Image-768x768.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Asiakascase Asiakaspalvelu Autoimme Pohjoismaista p\u00f6rssiyhti\u00f6t\u00e4 v\u00e4hent\u00e4m\u00e4\u00e4n henkil\u00f6st\u00f6n vaihtuvuutta ja lis\u00e4m\u00e4\u00e4n tuottavuutta asiakaspalvelussa. Tausta T\u00e4m\u00e4 pohjoismainen p\u00f6rssiyhti\u00f6 rakensi uutta asiakaspalvelukeskusta ja heill\u00e4 oli haaste l\u00f6yt\u00e4\u00e4 hyvi\u00e4 kandidaatteja, jotka my\u00f6s jakaisivat yrityksen arvot. Yrityksen tavoitteena oli l\u00f6yt\u00e4\u00e4 datavetoinen rekrytointimalli, jolla ratkaista ty\u00f6ntekij\u00f6iden vaihtuvuuden ja sitoutumisen haasteet. Yhti\u00f6ss\u00e4 tehtiin rekrytointeja itse ja k\u00e4ytettiin pitk\u00e4\u00e4n perinteisi\u00e4 rekrytointipalveluiden tarjoajia, ilman [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":3160,"parent":11606,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17895","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asiakaspalvelu rekrytointi - Asiakascase - Clevry<\/title>\n<meta name=\"description\" content=\"Clevry auttoi p\u00f6rssiyhti\u00f6t\u00e4 v\u00e4hent\u00e4m\u00e4\u00e4n henkil\u00f6st\u00f6n vaihtuvuutta, nostamaan tuottavuutta sek\u00e4 saavuttamaan merkitt\u00e4vi\u00e4 kustannuss\u00e4\u00e4st\u00f6j\u00e4 asiakaspalvelussa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/\" \/>\n<meta property=\"og:locale\" content=\"fi_FI\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asiakaspalvelu rekrytointi - Asiakascase - Clevry\" \/>\n<meta property=\"og:description\" content=\"Clevry auttoi p\u00f6rssiyhti\u00f6t\u00e4 v\u00e4hent\u00e4m\u00e4\u00e4n henkil\u00f6st\u00f6n vaihtuvuutta, nostamaan tuottavuutta sek\u00e4 saavuttamaan merkitt\u00e4vi\u00e4 kustannuss\u00e4\u00e4st\u00f6j\u00e4 asiakaspalvelussa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/\" \/>\n<meta property=\"og:site_name\" content=\"Clevry\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-16T10:35:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\" \/>\n\t<meta property=\"og:image:width\" content=\"665\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuuttia\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/\",\"url\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/\",\"name\":\"Asiakaspalvelu rekrytointi - Asiakascase - Clevry\",\"isPartOf\":{\"@id\":\"https:\/\/www.clevry.com\/fi\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\",\"datePublished\":\"2023-01-13T09:49:34+00:00\",\"dateModified\":\"2025-04-16T10:35:48+00:00\",\"description\":\"Clevry auttoi p\u00f6rssiyhti\u00f6t\u00e4 v\u00e4hent\u00e4m\u00e4\u00e4n henkil\u00f6st\u00f6n vaihtuvuutta, nostamaan tuottavuutta sek\u00e4 saavuttamaan merkitt\u00e4vi\u00e4 kustannuss\u00e4\u00e4st\u00f6j\u00e4 asiakaspalvelussa.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/#breadcrumb\"},\"inLanguage\":\"fi\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fi\",\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/#primaryimage\",\"url\":\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\",\"contentUrl\":\"https:\/\/www.clevry.com\/wp-content\/uploads\/2022\/12\/Clevry-home.png\",\"width\":665,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/asiakaspalvelu-rekrytointi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.clevry.com\/fi\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Artikkelit ja sis\u00e4ll\u00f6t\",\"item\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Asiakascaset\",\"item\":\"https:\/\/www.clevry.com\/fi\/materiaalit\/asiakascaset\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Asiakaspalvelu rekrytointi &#8211; 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