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German-speaking Service Desk Specialist, full time, CGI, Helsinki

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We are looking for 
We at Clevry are looking for a German-speaking Service Desk Specialist for our client CGI. The position is full-time with a permanent contract, and you will be employed via Clevry. The start date for this position is as soon as the suitable candidate is found. Working hours are between 9-18. You can work at the office in Pitäjänmäki Helsinki or remotely from your home office.  

As a Service Desk Specialist, your main tasks include a workstation support service in a technical workstation environment and business application support. In this role, you help customers with all IT-related support questions and service requests. Service transactions can relate to any solutions or applications used in the customer environment. The service also strongly includes cloud services, analytics, automation and predictability of services, so you can get acquainted with these current areas of expertise as well. 
Client Company 
Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcome-based to help accelerate returns on your IT and business investments. 

In all we do, our goal is to build trusted relationships through client proximity, providing industry and technology expertise to help you meet the needs of your customers and citizens. Our commitment is to deliver insights you can act on. 

More information:  

Main tasks 

  • Providing technical support to the end-user service for all IT-related support issues and service requests 

  • Receiving events and work requests by phone, service portal and chat service 

  • Forwarding service requests to responsible production teams and third parties 

  • Various access control tasks 

  • Informing end users about the status of service requests 

  • Maintenance of customer-specific instructions 

Our expectations 

  • Relevant educational background 

  • Good IT skills (operating systems, hardware environments, software and mobile devices) 

  • Excellent customer service skills 

  • High ability to withstand pressure and organize 

  • Fluent in German and English. Finnish is seeing as an advantage 

We offer you 

  • Opportunity to accumulate valuable work experience in one of the world's largest ICT service companies 

  • Comprehensive on-boarding 

  • Supportive work community 

Apply for the job now! 
If you recognize yourself in this description, please apply for the position by 25.10.2021. However, we urge you to act quickly – we will proceed with potential candidates already during the application period. For further information, please contact Recruitment Manager Noora Leskelä ( 
Please note that we cannot receive applications via email due to data privacy legislation, and that we handle all inquiries on behalf of our client company. 

Additional information about our recruitment process  
At Clevry, we believe that rather than focusing solely on hard skills, the key to success is based on soft skills and the willpower to rise beyond expectations. Therefore, our recruitment process involves psychometrical assessments that evaluates soft skills and cognitive abilities essential for this role. By assessing soft skills, we can help applicants to describe their own strengths more effectively and to find employment quicker and more easily.   
When applying through us, you will receive a personal feedback report based on the personality assessment. The recruitment process also involves an interview with both Clevry and the client company, so you will get to know both as the recruitment process progresses.  

Additional information about Clevry  
For over 30 years we have been the change maker for a more soft skills driven work-life within talent acquisition, assessments and advisory. We operate globally with customers, consultants and candidates from North America to Singapore with headquarters in Brighton, Stockholm and Helsinki. At Clevry we have over 150 soft skills certified recruiters, business psychologists and experts at your service. We find the right candidate for the job, and the right job for the candidate!  

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Noora Leskelä

Noora Leskelä

Recruitment Manager