{"id":19257,"date":"2023-05-02T10:37:49","date_gmt":"2023-05-02T10:37:49","guid":{"rendered":"https:\/\/www.clevry.com\/?p=19257"},"modified":"2023-05-04T08:20:14","modified_gmt":"2023-05-04T08:20:14","slug":"the-importance-of-communication-skills-all-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.clevry.com\/en\/blog\/the-importance-of-communication-skills-all-you-need-to-know\/","title":{"rendered":"The importance of communication skills &#8211; all you need to know"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Being a good communicator can get you far in life and even further in your career. By constructively sharing ideas and discussing issues with colleagues, managers, and customers, you can increase employee morale, engagement, productivity, and overall satisfaction in the workplace.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we&#8217;ll look at what it means to be a good communicator and why communication is such an important soft skill in today&#8217;s workplace.<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-19178\" src=\"https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry.png\" alt=\"The importance of communication skills - Clevry\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry.png 1920w, https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry-300x169.png 300w, https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry-1024x576.png 1024w, https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry-150x84.png 150w, https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry-768x432.png 768w, https:\/\/www.clevry.com\/wp-content\/uploads\/The-importance-of-communication-skills-Clevry-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2><strong>What are communication skills?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Simply put, communication can be expressed in two ways; verbally and non-verbally. <\/span><\/p>\n<h2><strong><br \/>\nVerbal communication\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Verbal communication is a way to communicate by speaking or writing. We use verbal communication every day as it&#8217;s a way to convey who we are, how we feel, and what we are thinking. Verbal communication comes in useful in many areas of business, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Describing tasks to a coworker in detail.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presenting conclusions to the appropriate parties, such as CEOs and investors\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">introducing a prospective customer to your brand. This skill is especially important for people working in <\/span><a href=\"https:\/\/www.clevry.com\/en\/blog\/how-to-hire-a-good-salesperson\/\"><span style=\"font-weight: 400;\">sales or PR<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Diplomatically providing feedback and thoughts about your teammate&#8217;s work.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seeking clarification from your manager about tasks, feedback, and future plans.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Praising a teammate&#8217;s work and highlighting their accomplishments<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Nonverbal communication\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Nonverbal communication is actually more important than verbal communication. According to <\/span><a href=\"https:\/\/www.forbes.com\/sites\/forbescoachescouncil\/2020\/08\/24\/strong-nonverbal-skills-matter-now-more-than-ever-in-this-new-normal\/?sh=46f58bd5c611\"><span style=\"font-weight: 400;\">Forbes,<\/span><\/a><span style=\"font-weight: 400;\"> 38% of communication is expressed by tone of voice, while 55% is expressed through body language. Here are a few tips on how to express positive nonverbal communication in the workplace.\u00a0\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Show that you&#8217;re carefully listening to a client or manager as they share ideas or brief you on a task with eye contact and being present in the moment.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leaning in and nodding your head to illustrate that you understand what&#8217;s being discussed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be aware of your facial expressions. Unlike spoken language, facial expressions are universal. You don&#8217;t have to fake positivity, but a smile gets you a long way in the workplace, especially in interviews. According to <\/span><a href=\"https:\/\/jobs.newscientist.com\/en-gb\/article\/top-body-language-mistakes-that-could-ruin-an-interview\/\"><span style=\"font-weight: 400;\">New Scientist<\/span><\/a><span style=\"font-weight: 400;\">, greeting potential employers or clients with a sullen face can make you appear less likeable than you actually are.\u00a0\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be open. Avoiding eye contact, crossing your arms, and fidgeting can be interpreted by an employer or a client that you&#8217;re unsure of yourself. When it comes to body language, remember to act naturally. People instinctively understand that stressful situations like interviews can make you appear more nervous and closed than normal. But totally disappearing into a shell will not lead to success.\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>The importance of clear communication in the workplace\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Communication skills can be the difference between success and failure in business. A <\/span><a href=\"https:\/\/fierceinc.com\/employees-cite-lack-of-collaboration-for-workplace-failures\/\"><span style=\"font-weight: 400;\">whopping 86%<\/span><\/a><span style=\"font-weight: 400;\"> of employees blame lack of communication for workplace failures, while effective communications skills in the workplace have been cited to improve productivity by <\/span><a href=\"https:\/\/www.expertmarket.com\/phone-systems\/workplace-communication-statistics\"><span style=\"font-weight: 400;\">25%.<\/span><\/a><span style=\"font-weight: 400;\"> But that&#8217;s not all. Clear communication in the workplace has many other benefits, such as: <\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><\/h2>\n<h2><span style=\"font-weight: 400;\">Increased understanding among teams\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Communication is the glue that keeps companies together. Whether you work in a large or small organisation, you must know what is required of you and what other people on your team are doing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When everyone is in the know, they avoid misunderstandings, ensure correct information is delivered to the proper parties, and keep projects and workflows running smoothly. Clarifying what&#8217;s expected of you with your manager or teammates by verbally asking them or sending a question over Slack or email demonstrates excellent communication skills. It also ensures them you can independently tackle all your assigned work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember, communication is a two-way street, so it&#8217;s equally important to give your workmates your time to explain and help clarify anything they are unsure about.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">A happier work culture<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Strong communication empowers people within organisations. When people know what they are doing is correct, they work with more confidence, resulting in higher levels of productivity and happiness.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Happiness at work is important, as happy employees are <\/span><a href=\"https:\/\/joinblink.com\/intelligence\/open-communication-importance\/\"><span style=\"font-weight: 400;\">20% more productive<\/span><\/a><span style=\"font-weight: 400;\"> than their unhappy counterparts. So it&#8217;s little wonder why companies that promote open communication tend to have happier and more productive employees.\u00a0 <\/span><a href=\"https:\/\/joinblink.com\/intelligence\/open-communication-importance\/\"><span style=\"font-weight: 400;\">\u00a0<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Organisations where employees feel heard by management feel happier and more valued than those that don&#8217;t. This is important, as an estimated <\/span><a href=\"http:\/\/leanmeanprocessimprovement.com\/the-importance-of-listening-skills\/\"><span style=\"font-weight: 400;\">40%<\/span><\/a><span style=\"font-weight: 400;\"> of employees today do not feel valued in the workplace.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">More transparency and productivity\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Like any community, companies become stronger when people feel they can reach out to their coworkers and build solid working relationships around honesty and good communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The responsibility of creating a healthy work culture is often that of the manager. Managers must encourage staff to ask questions, constructively share concerns about their role or workplace, and help them feel safe enough to share new ideas that benefit the business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One study shows that, while companies are looking for new ways to improve, around<\/span><a href=\"https:\/\/www.zenefits.com\/workest\/listening-to-employees-its-more-important-than-you-think\/\"><span style=\"font-weight: 400;\"> 82 %<\/span><\/a><span style=\"font-weight: 400;\"> of their staff have ideas to help them achieve those goals but often do not share their thoughts.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">A higher trust organisation\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When people communicate effectively in the workplace, they secure a culture of trust and accountability. Simple communication tactics such as updating teammates over Slack or Zoom are an effective way to keep people in the loop at a time when remote work and hybrid work are becoming more popular.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to<\/span><a href=\"https:\/\/hbr.org\/2017\/01\/the-neuroscience-of-trust\"><span style=\"font-weight: 400;\"> Harvard Business Review<\/span><\/a><span style=\"font-weight: 400;\">, people at high-trust organisations report having 74 percent less stress, 106 percent more energy at work, 50 percent higher productivity, 13 percent fewer sick days, 76 percent more engagement, 29 percent more life satisfaction, and 40 percent less burnout compared to those at low-trust organisations.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">The Bottom Line<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Effective communicators can make teams stronger, increase productivity and smooth out processes for everyone in an organisation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about your soft skills, why not check out Clevry&#8217;s <\/span><a href=\"https:\/\/joy.clevry.com\/\"><span style=\"font-weight: 400;\">Joy at Work<\/span><\/a> <span style=\"font-weight: 400;\">page and learn your workplace strengths with our free assessment.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Being a good communicator can get you far in life and even further in your career. By constructively sharing ideas and discussing issues with colleagues, managers, and customers, you can increase employee morale, engagement, productivity, and overall satisfaction in the workplace.\u00a0 In this article, we&#8217;ll look at what it means to be a good communicator [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":19178,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[66],"tags":[],"class_list":["post-19257","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-soft-skills"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The importance of communication skills - all you need to know - Clevry<\/title>\n<meta name=\"description\" content=\"Being a good communicator can get you far in life and even further in your career. 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