Call centre assessments (aka contact centre assessments) are used when a business needs to hire a number of call centre staff, usually at high volume.
As they are often the first point of contact between your business and customers, making sure you hire the right people in your call centre roles can make a huge difference to your overall customer satisfaction levels, something that often has a direct effect on revenue.
The ramifications of making the wrong appointments in your call centres can cause significant disruption and damage your customers perception of your brand.
Our team of business psychologists work with you to provide a comprehensive analysis of your call centre roles, the tasks they perform and how they interact with the rest of the business.
After getting to know your company we utilise a range of innovative assessment solutions to help support and enhance your call centre recruitment process.
Our psychometric assessments can be fully customised to match both your organisational values and the roles being offered.
High staff turnover rates
High recruitment costs
Often have lower employee engagement rates (vs other departments)
Large volumes of candidates to assess and sift
Finding staff resilient enough to cope with the demands of the role
Reducing churn rate on initial hire
Providing a positive candidate experience
Eliminating bias in the hiring process
Harnessing the power of Clevry in your call centre recruitment process gives you a more well-rounded view of your candidates, their abilities, motivations and overall fit with your organisation, saving you valuable time, money and resource.
If you want to find out more about how we help you find only the best call centre and customer service staff then please do get in touch, either give us a call or drop us a quick email and one of the team will call you back.
Clevry's suite of psychometric assessments are designed to explore your top sales candidates' workplace preferences, motivations and tendencies, meaning you can make better hiring decisions, faster and more efficiently.
Our psychometrically rigorous personality assessments help you find the most suitable call centre staff for the role.
Grade your call centre staff by their potential ability to do the job, rather than just on academics alone.
We can develop bespoke* Situational assessments that mirror the tasks your future employees would typically undertake in their day-to-day role.
Once you've found suitable call centre staff, a good onboarding programme will play a vital role in retaining them.
Leave your details below and one of the team will give you a call to discuss your options.